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Mystery Shopping the Heartland

From Central Europe to Central Asia

4Service, established in 2001, is one of the most dynamic and innovative Mystery Shopping agencies in Europe.

As of 2014, we operate through our 150.000+ Mystery Shopper network in the 42 countries of Central and Eastern Europe, Balkans, Transcaucasia, Central Asia and other regions (see coverage map).

World-class companies partner with 4Service to monitor and sustain high service standards across all their branches (see clients). We win their trust thanks to experience, state-of-the-art shopper and data management processes and dedicated professionals always going an extra mile to meet our clients' needs.

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Market news
The True Cost of Poor Customer Service
Poor customer service costs US companies £25 billion ($41 billion) per year. The study found that 44% of US consumers change suppliers because of poor service. 89% of them changed suppliers at least once or twice over the last year....
Mystery Shoppers to Check UK State Purchase Contracts
Mystery Shopping will be widened in the Cabinet Office to include a review of public procurement, the UK government said. This initiative will expand the existing project for cooperation with small- and medium-sized business and other...
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4Service Scheduling in Athens
On 27 – 29 of May, 4Service team has participated in the 15th annual MSPA Europe conference , this time in Athens, Greece. Conference boasted the record number of delegates: 220 members from 44 countries!
What Helps Customers Choose a Gas Station and What Makes Them Angry
As a customer preference survey by 4Service Mystery Shopping agency has shown, more than 30% of customers choose gas stations based on their service quality. Additionally, 5% of drivers are ready to reject a station if they feel the station demonstrates disrespect for customers.
Who is a 4Service Mystery Shopper?
Mystery Shopper jobs have become quite popular. People of different ages, professions, and education levels work with 4Service Group, making service assessments in different industries.
The vibrant market of Turkey
4Service is currently experiencing a rapid increase in operational volume in Turkey - more than three-fold growth compared to the previous year. We are very grateful to our enthusiastic and active shopper panel of several thousand local shoppers in Turkey for their effort.
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Testimonials about 4Service

As of this moment, more than 3,000 assessments have been made, an individual assessment form based on the current standards of our company has been created, regular reports on the results of...
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The work of 4Service Ukraine fully complies with the key principles of business cooperation and the fulfillment of mutual agreements.
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Fora LLC has been working with 4Service agency since November 2011. The agency has all the necessary facilities to ensure the efficiency and effectiveness of Mystery Shopping.
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Over the period of cooperation, the company has presented itself as a stable and reliable business partner. 4Service confirms its professional status through its competence, activeness, and...
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It should be noted that 4Service agency provides not only a package of quality Mystery Shopping services, but consulting and training as well.
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