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Mystery Shopping the Heartland

From Central Europe to Central Asia

4Service, established in 2001, is one of the most dynamic and innovative Mystery Shopping agencies in Europe.

As of 2014, we operate through our 150.000+ Mystery Shopper network in the 42 countries of Central and Eastern Europe, Balkans, Transcaucasia, Central Asia and other regions (see coverage map).

World-class companies partner with 4Service to monitor and sustain high service standards across all their branches (see clients). We win their trust thanks to experience, state-of-the-art shopper and data management processes and dedicated professionals always going an extra mile to meet our clients' needs.

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Market news
Mystery Shoppers Raised Money To Fight Autism
Over two autumn months Mystery Shoppers and employees of a Mystery Shopping provider from the USA donated more than $7,000 for research programs of autism, a widely-spread and not-well-studied illness. From September to the Halloween,...
05.11.2014
Mystery Shoppers Watching Alcohol Sale Laws Compliance
Companies use Mystery Shopping in order to achieve different goals. Some of them want to get an analysis of corporate standards compliance. Others collect feedback on new products or services while yet still others look to collect data on...
22.09.2014
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News
Why Use a “Mystery Employee”?
A service quality audit can be based not only on evaluation of employees who sell to customers or serve them; employee performance can also be checked on other levels. It can be especially useful at the staff recruiting stage, since it is the performance of HR-specialists that determines who...
04.11.2014
How Long Are Men and Women Willing to Wait?
We all like prompt service. We are really happy when the queue at the cash desk is one person and this person has only a few items. However, when the queue is up to ten people, we are resentful and even consider abandoning all merchandise and staging a walkout.
24.10.2014
4Service Speeds Up Questionnaire Delivery
1The speed of questionnaire delivery to a client is one of the most crucial competitive advantages in the marketing technologies industry as well as the most important service quality indicator. 4Service company, which improves service quality in service companies, enhances its own service...
20.10.2014
How Men and Women Choose Supermarkets
More than a third of supermarket customers in Ukraine, Russia, and Kazakhstan regularly visit the same supermarket. How do men and women choose a supermarket? Does gender affect criteria for choice? In order to answer these questions, 4Service conducted an opinion poll among supermarket...
15.10.2014
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Testimonials about 4Service

As of this moment, more than 3,000 assessments have been made, an individual assessment form based on the current standards of our company has been created, regular reports on the results of...
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The work of 4Service Ukraine fully complies with the key principles of business cooperation and the fulfillment of mutual agreements.
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Fora LLC has been working with 4Service agency since November 2011. The agency has all the necessary facilities to ensure the efficiency and effectiveness of Mystery Shopping.
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Over the period of cooperation, the company has presented itself as a stable and reliable business partner. 4Service confirms its professional status through its competence, activeness, and...
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It should be noted that 4Service agency provides not only a package of quality Mystery Shopping services, but consulting and training as well.
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Clients