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Mystery Shopping the Heartland

From Central Europe to Central Asia

4Service, established in 2001, is one of the most dynamic and innovative Mystery Shopping agencies in Europe.

As of 2014, we operate through our 150.000+ Mystery Shopper network in the 50 countries of Central and Eastern Europe, Balkans, Transcaucasia, Central Asia and other regions (see coverage map).

World-class companies partner with 4Service to monitor and sustain high service standards across all their branches (see clients). We win their trust thanks to experience, state-of-the-art shopper and data management processes and dedicated professionals always going an extra mile to meet our clients' needs.

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Market news
Employees at IndiGo and Jet Airways are expecting an unprecedented check by Mystery Shoppers
According to The Economic Times Mumbai, the two India’s carriers that have the biggest market share have appointed professional auditors to monitor their services and make sure employees correspond to prescribed standards. The...
Mystery Shoppers Raised Money To Fight Autism
Over two autumn months Mystery Shoppers and employees of a Mystery Shopping provider from the USA donated more than $7,000 for research programs of autism, a widely-spread and not-well-studied illness. From September to the Halloween,...
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61% of customers pay attention to standards of service in supermarkets
Standards of service are the minimal requirements that employees of service companies need to fulfill in order to provide quality service. However, it often seems that customers do not really care about such elements of service as a smile, greeting or employee’s politeness, and their...
4Service opens a sales office in Azerbaijan
On November we have opened a sales and client support office in Baku, the capital of the Republic of Azerbaijan.
MSPA workshop in Koln
On December , 10-11th , 4Service team visited Cologne (Germany), the city  which is the birthplace of the first perfume industry in Europe, as well as  the site of one of the greatest and highest cathedrals in Europe.
4Service Group, a Team that Cares about Service Worldwide
On December 5, as part of the project «Ukraine HR-Brand Award 2014», the first practical conference of HR-branding took place. The main goal of this event was to promote nominee projects as well as to share experiences among employer-branding professionals.
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Testimonials about 4Service

As of this moment, more than 3,000 assessments have been made, an individual assessment form based on the current standards of our company has been created, regular reports on the results of...
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The work of 4Service Ukraine fully complies with the key principles of business cooperation and the fulfillment of mutual agreements.
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Fora LLC has been working with 4Service agency since November 2011. The agency has all the necessary facilities to ensure the efficiency and effectiveness of Mystery Shopping.
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Over the period of cooperation, the company has presented itself as a stable and reliable business partner. 4Service confirms its professional status through its competence, activeness, and...
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It should be noted that 4Service agency provides not only a package of quality Mystery Shopping services, but consulting and training as well.
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