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Mystery Shopping the Heartland

From Central Europe to Central Asia

4Service, established in 2001, is one the most dynamic and innovative Mystery Shopping agencies in Europe.

As of 2014, we operate through our 150.000+ Mystery Shopper network in the 42 countries of Central and Eastern Europe, Balkans, Transcaucasia, Central Asia and other regions (see coverage map).

World-class companies partner with 4Service to monitor and sustain high service standards across all their branches (see clients). We win their trust thanks to experience, state-of-the-art shopper and data management processes and dedicated professionals always going an extra mile to meet our clients' needs.

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Market news
Customer Service Quality As An Influence On Purchases
As the British Institute of Customer Service said, customer service quality greatly impacts buying decisions. Almost two-thirds of consumers (58%) refused services/goods because of poor service. More than three quarters of them (77%)...
03.04.2014
Mystery Shopping Helps Give Customers What They Want
If garment retailers want to lead the industry, they will most likely keep an eye on their competitors. Asking mystery shoppers about the situation is a way to better service and sales. A recent survey by Market Force company recognized the...
28.03.2014
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News
4Service Mystery Shoppers go into the most remote corners of the continent
The geography of the 4Service Group projects is so extended that ...
13.02.2014
The Mystery Shoppers improve service for themselves
For the assessment of quality service 4Service`s Mystery Shoppers are choosing those companies, services and products where they are current clients.
12.02.2014
Merry Christmas and Happy New year!
Merry Christmas and Happy New year!
31.12.2013
4Service has participated in the 1st MSPA Europe workshop in Amsterdam, Netherlands
4Service has participated on 10-11 December in the 1st MSPA Europe workshop that took place in Amsterdam, Netherlands.
30.12.2013
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Testimonials about 4Service

As of this moment, more than 3,000 assessments have been made, an individual assessment form based on the current standards of our company has been created, regular reports on the results of...
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The work of 4Service Ukraine fully complies with the key principles of business cooperation and the fulfillment of mutual agreements.
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Fora LLC has been working with 4Service agency since November 2011. The agency has all the necessary facilities to ensure the efficiency and effectiveness of Mystery Shopping.
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Over the period of cooperation, the company has presented itself as a stable and reliable business partner. 4Service confirms its professional status through its competence, activeness, and...
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It should be noted that 4Service agency provides not only a package of quality Mystery Shopping services, but consulting and training as well.
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All clients
Clients