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Mystery Shopping the Heartland

From Central Europe to Central Asia

4Service, established in 2001, is one of the most dynamic and innovative Mystery Shopping agencies in Europe.

As of 2015, we operate through our 300.000+ Mystery Shopper network in the 50 countries of Central and Eastern Europe, Balkans, Transcaucasia, Central Asia and other regions (see coverage map).

World-class companies partner with 4Service to monitor and sustain high service standards across all their branches (see clients). We win their trust thanks to experience, state-of-the-art shopper and data management processes and dedicated professionals always going an extra mile to meet our clients' needs.

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Market news
British consumers prefer small shops and “human service” – a rating by "Which?"
Independent shops are seeing a revival, because customers start to rebel against impersonal big chains and self-service checkouts.   The ‘outstanding’ personal service and advice from expert staff in smaller...
29.05.2015
Negative customer experience and how to make up for it – international survey results
A company loses 65 percent of revenue customer in the following year from a customer disappointed with his experience with the brand – such results are revealed by the new global survey from SDL.   Customer experience...
14.05.2015
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News
Fraud and Motivation in Mystery Shopping
On May 26th we conducted our first workshop organized during an MSPA conference. It featured two important topics which are constantly in discussion in the Mystery Shopping world: namely Fraud and Shoppers’ Motivation.
25.06.2015
As the call, so the echo, or how do companies return the lost customer loyalty?
Substandard goods, the wrong receipt, raw meat at a restaurant, a hair in the dish or dirty linens at a hotel –this is not the whole list of gaffes encountered in customer service companies. How often does poor service quality occur? And how often do companies have regain the lost trust...
23.06.2015
What do customers in different countries value in service?
Do you prefer quick service or do you pay attention to the competence of the staff in the first place?  4Service Group team has been improving service quality worldwide for 14 years, and knows for sure that the idea of “outstanding service” can vary greatly depending on the...
22.06.2015
4Service team has taken part in the “Probeg Pod Kashtanami” (“Chestnut Run”), the most numerous sporting fundraiser in Ukraine
On June 1, in Mikhailovskaya Square (Kiev), the international team for the first time represented 4Service Group in the 23rd annual charity event “Probeg Pod Kashtanami 2015”.
04.06.2015
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Testimonials about 4Service

As of this moment, more than 3,000 assessments have been made, an individual assessment form based on the current standards of our company has been created, regular reports on the results of...
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The work of 4Service Ukraine fully complies with the key principles of business cooperation and the fulfillment of mutual agreements.
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Fora LLC has been working with 4Service agency since November 2011. The agency has all the necessary facilities to ensure the efficiency and effectiveness of Mystery Shopping.
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Over the period of cooperation, the company has presented itself as a stable and reliable business partner. 4Service confirms its professional status through its competence, activeness, and...
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It should be noted that 4Service agency provides not only a package of quality Mystery Shopping services, but consulting and training as well.
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Clients