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Mystery Shopping the Heartland

From Central Europe to Central Asia

4Service, established in 2001, is one of the most dynamic and innovative Mystery Shopping agencies in Europe.

As of 2015, we operate through our 200.000+ Mystery Shopper network in the 50 countries of Central and Eastern Europe, Balkans, Transcaucasia, Central Asia and other regions (see coverage map).

World-class companies partner with 4Service to monitor and sustain high service standards across all their branches (see clients). We win their trust thanks to experience, state-of-the-art shopper and data management processes and dedicated professionals always going an extra mile to meet our clients' needs.

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Market news
The Irish are best at smiling and South Americans dominate in sales – Smiling Report 2015.
Employees of Irish service companies smile the most in the world, while clients in Latin America have the highest chances to receive a greeting and extra product suggestion. The 11th report of Better Business World Wide includes the...
100 out of 100 – British Mystery Shoppers approve service at national railroads
An employee at Shenfield (UK) railway station was given top marks in a recent 'mystery shopping' survey.   David Brooks, who provides passenger assistance on the platform, was praised by mystery shoppers for...
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4Service Scheduling team had great pleasure in participating in the MSPA Europe workshop in Budapest (16th-17th of April).
4Service Scheduling team had great pleasure  in participating in the MSPA Europe workshop in Budapest (16th-17th of April). The city of Budapest surprised us with its beauty, hospitality and excellent sunny weather.
4Service Group has been recognized by the international market research community
The World association for Social, Opinion and Market Research has welcomed the experience and the professionalism of the 4Service Group team.
What problems do customers of home appliances stores encounter in Bulgaria and Romania?
The majority of Romanian customers consider long queues at cash-desks to be the biggest nuisance during a visit to home appliances stores. The neighboring Bulgarians are annoyed with another service problem: they say that shop-assistants are difficult to find. These are the results of the...
4Service took part in 2015 MSPA conference of its Latin America chapter that has taken place in Cancun, Mexico
Over 30 representative of prominent mystery shopping providers in Latin America have gathered to exchange ideas and discuss challenges facing the industry in the region.
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Testimonials about 4Service

As of this moment, more than 3,000 assessments have been made, an individual assessment form based on the current standards of our company has been created, regular reports on the results of...
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The work of 4Service Ukraine fully complies with the key principles of business cooperation and the fulfillment of mutual agreements.
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Fora LLC has been working with 4Service agency since November 2011. The agency has all the necessary facilities to ensure the efficiency and effectiveness of Mystery Shopping.
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Over the period of cooperation, the company has presented itself as a stable and reliable business partner. 4Service confirms its professional status through its competence, activeness, and...
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It should be noted that 4Service agency provides not only a package of quality Mystery Shopping services, but consulting and training as well.
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