Through our offices in Moscow, Kiev and Almaty (more offices to open soon) we provide services and support for both local and international clients. Contact us...

As of 2012, we operate through our own mystery shopper network in the 33 countries of Central and Eastern Europe, Balkans, Transcaucasia and Central Asia, as well as Turkey. We service the region known as Eurasia’s heartland, comprised at the moment predominantly of emerging economies still in the development of quality customer service.

4Service™ operational hub of 50 employees is based in Kyiv (Ukraine) and has experienced project management personnel speaking languages of the respective countries. A further 70 full-time employees are based in those countries to communicate with and coordinate our mystery shoppers.

All consumer groups are represented among 90.000+ 4Service™ mystery shoppers throughout the region. We are constantly investing in mystery shopper recruitment, thus ensuring an ever-growing geographical coverage for our client’s projects. All of our mystery shoppers undergo strict selection processing and receive introductory and project-specific tuition, following which they have to complete a certification program for each project in which they would like to participate.

…………………………………………………………………………………………………………………………………………

We never stop improving our client-driven operational process, monitoring the relevant global practice and coming up with new ideas and products. Since 2001 we have seen hundreds of success (as well as failure) stories in our client companies undertaking service improvement programs. Today, 4Service™ not only provides its clients with information about service quality in their own operating regions but also acts as their partner in improving operational effectiveness and increasing profitability.

Over 11 years of operation our shoppers have completed 400.000+ mystery shopping assignments in many service industries. There are many banks, large retail networks, supermarkets, mobile telephony outlets, fast food restaurants, hotels, gas station chains, car dealerships and other companies, among our valued partners. Clients

4Service™ clients have full online access to their mystery shopping reports and analytics using Shopmetrics system (USA). Shopmetrics is the top Mystery Shopping software product currently on the market. Dozens of major Mystery Shopping providers all over the world (USA, Europe and Asia) and thousands of client companies are using Shopmetrics, which provides a convenient and efficient interface, allows for online analytics, and also ensures strict confidentiality —  view demo

4Service™ has been a member of European Mystery Shopping Providers Association (MSPA Europe) since 2005, strictly adhering to its quality standards and ethics.