In the name of Service!
INTERNATIONAL MARKET RESEARCH CUSTOMER EXPERIENCE MYSTERY SHOPPING
The great majority of 4Service Group clients monitor NPS (Net Promoter Score) along with service standards measurement and consumer service subjective evaluation.
2013 was a banner year for 4Service; it was the first time that 200,000 service quality assessments were completed in a year.
The geography of the 4Service Group projects is so extended that ...
For the assessment of quality service 4Service`s Mystery Shoppers are choosing those companies, services and products where they are current clients.
4Service has participated on 10-11 December in the 1st MSPA Europe workshop that took place in Amsterdam, Netherlands.
4Service Scheduling has participated as a sponsor and exhibitor at the annual North American Mystery Shopping Providers Association (MSPA NA) conference.
On Oct. 11, 2013, the 4Service Group successfully held a business breakfastat the art-restaurant “Shlyapa”. The breakfast, which was titled "Customer Loyalty and Service Management", was for electronics and mobile retailers.
On July 19, Ukrainian retailers gathered at the "2013 Trade Industry Conference. Best Trade Practices".
Upon congratulating clients on the 2013 New Year, 4Service employees wished star service to all of them... and they haven't disappointed anybody!
In April 2013 the 4Service company carried out a preference survey on the time within which a seller-consultant should approach a shopper in home appliance and electronics stores.
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