On May 26th we conducted our first workshop organized during an MSPA conference. It featured two important topics which are constantly in discussion in the Mystery Shopping world: namely Fraud and Shoppers’ Motivation.

As part of our continued loyalty program "Gifts just ..." About 150 of our dearest customers from Russia have already received unusual souvenirs - branded boomerangs in vintage style

Substandard goods, the wrong receipt, raw meat at a restaurant, a hair in the dish or dirty linens at a hotel –this is not the whole list of gaffes encountered in customer service companies. How often does poor service quality occur? And how often do companies have regain the lost trust of consumers and are forced to apologize?

4Service is a member of the Mystery Shopping Providers Association Europe since 2005.

On June 1, in Mikhailovskaya Square (Kiev), the international team for the first time represented 4Service Group in the 23rd annual charity event “Probeg Pod Kashtanami 2015”.

In opening a new restaurant, coffee shop or fast food, every entrepreneur wants every visitor enjoyed a visit to his institution, and again returned.

What influences the choice of the visitor, in which the restaurant serves delicious meals and entertain your taste buds, the company learned 4Service as part of its study of the quality of service in the restaurants of the CIS countries.

Have you ever tried to figure out the main differences in behavior of men and women as customers? And it is not about them visiting different kinds of shops or demanding different assortment. There are far more interesting questions worth to consider, such as how men and women react to lines at the cash-desk or who is willing to pay more if the shop-assistant is polite and friendly.

4Service Scheduling team had great pleasure  in participating in the MSPA Europe workshop in Budapest (16th-17th of April). The city of Budapest surprised us with its beauty, hospitality and excellent sunny weather.