Any complete system can be broken down into the components, and its elements into even smaller. Such an approach is a pledge of a clear understanding of how the individual parts "force" to work the entire mechanism. The service is also a mechanism consisting of the standards, regulations and complementary parts. It is important not only to provide the basic principles of a good service, but its further evaluation. Monitoring of the service quality dramatically affects its improvement in the future. In order not to blunder, the customer needs to know only 5 simple rules, how to choose a contractor to assess the quality of service.

4Service Group is an expert in the field of customer service, the company regularly performs the research of customer service in the various fields of business in the countries of its presence: Georgia, Azerbaijan, Ukraine, Russia, Kazakhstan, Romania, Bulgaria and others. The following material is about the service development in Georgia.

The trend in the recent years has been a passion for the spiritual practices, self-improvement, world cognition and adherence to the principles of positive thinking. These trends so densely entered into our lives (and it should be noted, they really work), that it is time to think about how to apply them universally. Of course, each of us spends a lot of time at work, constantly facing people. In the field of servicing the communication with people (customers) is not less important than the communication in everyday life. And here the positive thinking can help greatly for the sake of service.

The fact that the service is a critical aspect in the work of any company is not a secret to anyone. But this obvious fact was always perceived intuitively and was not represented in the figures. We have corrected this situation by the conducting of interesting market research, which determined the dependence of the average ticket from the client satisfaction with qualitative service.