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Objective praise employees as the main factor of good service


"Positive reinforcement of employees - the main element of the success equation casino," said Martin R. Bayard, CEO of Robinson & Associates. "This is what the principle of action of this formula. Excellent level of service - this is a competitive advantage for the casino. The level of service depends on how employees treat customers. Employees are happy when their accomplishments and efforts are highly appreciated and encouraged. And happy employees provide excellent service. "

Bayard argues that casino employees are tired of hearing about your mistakes. They want praise and recognition from management. "In fact, praise for them is more important than money. But for them it is important to praise be objective, "- says Bayard.

Reward employees based only on estimates of the manager, are suspect, so the service in the casino should evaluate "third parties" - mystery shoppers.

"We mystery shoppers have absolutely no personal interest in which employees receive a reward. They evaluate the service that they receive in the course of interaction with the staff during the visit, and then present the results in reports. This eliminates bias "- explains Bayard.

Share in the name of the best service:

4SERVICE GROUP® Bulgaria

Direct line with your Customers

They criticize you, they write slashing posts in the social networks, they praise you eagerly to their friends by telephone or confiding their outrage to their wives. Or even more often – they just burn their emotions and remarks inside and, as a result, do one of two things. They come back. Or they leave you forever. They are your customers.


WHAT ARE YOU READY TO DO TO FIND OUT WHAT'S ON IN THEIR MINDS?

We are ready for everything!

For about 17 years the company 4Service has been working on researching and improving of customer experience. We possess thousands of eyes and ears. More precisely, we have 500 000 usual people at hand who want to make their customer experience better. We are everywhere: we speak 29 languages and work in 52 countries of the world. We have a powerful analytic centre, where we watch every slightest vibration of social opinion about you and your business.

Why?

For the only reason - to let your service have even more satisfied customers and make your business flourish. If you, just like us, believe that the devotion of the client is the main capital of any business, welcome to the 4service laboratory!

With us the good companies become the best ones. We help you to put yourself in your clients' shoes, to hear them and make them happy.

Service Portfolio

Why do we do it better?



Why 4service
We love the good service ourselves
4service loves good service
We believe in its importance
We believe in service importance
We've been working in this business for a while


We are those guys who proposed the Mystery Shopping service for the first time in the former Soviet Union in 2001.
During this time our Secret Shoppers have given over a million of service evaluations of different branches, starting with fast-food restaurants and up to international banks. 4service became a major player not only in Russia and CIS, but also is growing rapidly in the European Union. We are the member of the leading International Professional Association of “mystery shopping” providers MSPA , and we are learning continuously from the best ones.


Our efficiency has
simple secrets:

  • 1. We trim the sails to the wind and we are using the most modern technologies in this sphere.
    Forget about the Secret Customer stereotype (Examiner), that was formed by TV. It is not a stress-show. Professional service of customers experience evaluation looks more like financial audit with involvement of analityc and special software. As a result - the insights about improving of your service and specific plan of action on your desk!
  • 2. We are committed to the five values of our company.
    About our values - Truth, Use, Love, Greed and Audacity – you can find out on the special page. We will just mention here that we consider each of these values absolutely seriously and sincerely. All right, we know that you are curious why we value Greed? In short, our Greed means our thirst for new tasks and achievements! It energizes us.
  • 3. We simply love what we are doing.
    We will not comment – just talk a bit with our team, and you will understand.

Are you ready to the changes?

So, you know the price of the service and you want some improvements of your company and, most important, you are ready to start.

But you are still not sure that what has suited to МТС, METRO, Ecco or Raiffeisen Bank – will succeed with your company.
No worries, just check out the compatibility of your situation with our profile.
For this you just have to drop in for a chat, telephone us or write us an e-mail.
You will get for free the list of our work examples in the cases similar to yours.


Sure you are ready!?

If you start working with 4service, there will be no formal "budget developing".

Oh no, we can’t do this way, every decision and every effort must lead us to some particular aim which will be definitely covered by the income increasing of your company.
IN ROI WE TRUST!*
So everyone will have to work. We expect our recommendations not to be put aside, but to be methodically realized. We have efficient means and technologies for motivating the staff for the changes and improving your service.
If you are not planning to fight for the result, better not contact us.
And remember: your customers - are your best teachers and counselors! We will help you to hear them. Better than anyone else )

* We believe in the return of investments!

P.S. And if You don’t believe – we will return them to you. ;)

Карта на покритие

300.000+ Тайни Клиенти в 50 страни от Централна, Източна и Западна Европа, Балкани, Закавказие, Централна Азия.


България
3300

About our work

News

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Romanian tourism has evolved much in recent years. And hotels, especially the 4 and 5 stars, are making considerable efforts to meet the tourists' claims. A study by the market research company 4Service Romania, on 42 hotels from us, reveals the Romanians' opinion about the services of the hospitality industry.

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About market

Market Reviews

all reviews

Study 4Service: How and how do Romanians buy Christmas. How much does Romanian spend on holiday gifts and what problems it encounters in stores

Winter holidays are perhaps the best opportunity for shopping. A survey conducted in November 2017 by 4Service Group Romania reveals interesting details about the Romanians' Christmas shopping habits. Romanians are still reluctant to make their Christmas shopping long before, or just online. Thus, 50% of them are also turning to physical stores and online stores to find the right gifts. Nearly 41% prefer only physical stores, while 9% only opt for online stores.

16 statistics items about the customer experiences that will make you think about CX improving

Sales and marketing specialist with 20 years of experience - Peter Strohkorb, who worked in such corporations as SONY, 3M, Canon, and CSC, CEO at "Peter Strohkorb Consulting International" in his blog on Customer Think tells why the customer experience is so important and why it is so widely discussed lately. In addition, he brings the concrete benefits for the businesses received from the customer experience.

Our Clients about us

Clients Reviews

все отзывы

Lukoil

4Service Group should be recognized as a professional "Mystery Shopping" services provider. The Company has proven its customer experience high quality due to the professional staff able to cooperate effectively, to react promptly and to correspond with requests and needs of the client.

HELEN-MARLEN

It should be noted that 4Service agency provides not only a package of quality Mystery Shopping services, but consulting and training as well.

Credit Agricole

The work of 4Service Group fully complies with the key principles of business cooperation and the fulfillment of mutual agreements.

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