They criticize you, they write slashing posts in the social networks, they praise you eagerly to their friends by telephone or confiding their outrage to their wives. Or even more often – they just burn their emotions and remarks inside and, as a result, do one of two things. They come back. Or they leave you forever. They are your customers.
For about 15 years the company 4Service has been working on researching and improving of customer experience. We possess thousands of eyes and ears. More precisely, we have 300 000 usual people at hand who want to make their customer experience better. We are everywhere: we speak 29 languages and work in 52 countries of the world. We have a powerful analytic centre, where we watch every slightest vibration of social opinion about you and your business.
For the only reason - to let your service have even more satisfied customers and make your business flourish. If you, just like us, believe that the devotion of the client is the main capital of any business, welcome to the 4service laboratory!
With us the good companies become the best ones. We help you to put yourself in your clients' shoes, to hear them and make them happy.
Mystery Shopping - a technology assessment of the service quality by specially trained people
We measure the number of dissatisfied customers, find out the causes and take effective measures
An effective tool for conducting surveys. Proper communication with customers enhances your reputation!
the sales are increasing unbelievably fast
your chance to inspect 1000 points of sale at a time
Sales stimulation from 4Service Group – programs working on 100%
an excellent chance to find out the real opinion of your customer
an efficient detecting of problems and weak points of your business
maximal comfort for the customer to choose the product
We are those guys who proposed the Mystery Shopping service for the first time in the former Soviet Union in 2001.
During this time our Secret Shoppers have given over a million of service evaluations of different branches, starting with fast-food restaurants and up to international banks. 4service became a major player not only in Russia and CIS, but also is growing rapidly in the European Union. We are the member of the leading International Professional Association of “mystery shopping” providers MSPA , and we are learning continuously from the best ones.
But you are still not sure that what has suited to МТС, METRO, Ecco or Raiffeisen Bank – will succeed with your company.
No worries, just check out the compatibility of your situation with our profile.
For this you just have to drop in for a chat, telephone us or write us an e-mail.
You will get for free the list of our work examples in the cases similar to yours.
Oh no, we can’t do this way, every decision and every effort must lead us to some particular aim which will be definitely covered by the income increasing of your company.
IN ROI WE TRUST!*
So everyone will have to work. We expect our recommendations not to be put aside, but to be methodically realized. We have efficient means and technologies for motivating the staff for the changes and improving your service.
If you are not planning to fight for the result, better not contact us.
And remember: your customers - are your best teachers and counselors! We will help you to hear them. Better than anyone else )
* We believe in the return of investments!
300.000+ Тайни Клиенти в 50 страни от Централна, Източна и Западна Европа, Балкани, Закавказие, Централна Азия.
4Service study revealed what country service in the fast food restaurant chain McDonald's is better and friendlier.Read more ...
Is there any way to manage the emotions of the sellers in the store or your own customers? The answer depends on what you are going to do. But the experts offer to take into account the emotional state of the employees and emotionally affect the buyers. Alina Andreeva, Chief Operational Officer of 4Service International told us in an interview on the essence and practice of the using of an approach called "oxytocin infection".Read more ...
If a brand wants to be talked about, an endless stream of press releases and self-promotion on social networks is not the best way. It's much better to remain silent and ensure that your clients are so satisfied with your service that they tell everyone about it. Fortunately, many companies are able to do so.
According to John Tschohl, “guru of service culture”, world-renowned consultant on service strategy and president of Service Quality Institute (USA), now in the USA almost every company has started active construction of service strategy based on the customer feedback. Such feedbacks are actively and persistently collected after the first customer interaction with the company, and almost after every repeated one. Domestic companies are every bit as good as others
4Service Group should be recognized as a professional "Mystery Shopping" services provider. The Company has proven its customer experience high quality due to the professional staff able to cooperate effectively, to react promptly and to correspond with requests and needs of the client.
It should be noted that 4Service agency provides not only a package of quality Mystery Shopping services, but consulting and training as well.
The work of 4Service Group fully complies with the key principles of business cooperation and the fulfillment of mutual agreements.