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4Service Group

4SERVICE GROUP®

A direct line to your customers

They criticize you, they write scathing posts on social networks, they praise you to their friends over the telephone and they confide in their spouses about their outrage regarding the service they received However, more often than not they keep their feelings to themselves and do one of two things: they either return or never go back. They are your customers.


WHAT ARE YOU WILLING TO DO TO FIND OUT WHAT’S GOING ON IN THEIR HEADS?

We are ready for everything!

4Service has been researching and working to improve customer experience for around 17 years. We have thousands of eyes and ears. More precisely, we have 500 000 people on hand who work to improve customer experiences. We are everywhere: we speak 29 languages and work in 52 countries around the world. We have a powerful analytic center, from which we are able to monitor every change in opinion regarding you and your business posted on social networks.

Why?

For your service to satisfy even more customers and to help your business flourish. If you, like us, believe that customer loyalty is the main profit generator of any business, then welcome to the 4service laboratory!

With us, good companies become the best. We help you to put yourself in your clients' shoes, to listen to their opinions and make them happy.

Service Portfolio

Why do we do it better?



Why 4service?
Because we appreciate good service ourselves
Why 4service?
Because we believe in the importance of good service
Why 4service?
Because we have extensive experience working to improve customer service


We are the ones, which, in 2001, proposed the Mystery Shopping service for the very first time in the former Soviet Union.
Since then, our Secret Shoppers have given over a million service evaluations to companies active within a variety of sectors, from fast-food restaurants to international banks. 4service has become a major player not only in Russia and the Commonwealth of Independent States, but is also now growing rapidly in the European Union, developing its Scheduling Worldwide under 4Service direction. 4Service offers this business model to agencies like us that conduct the high-quality Mystery Shopping program and market research as an experienced fieldwork partner in Europe and beyond. We are a member of the leading international Mystery Shopping Providers Association (MSPA), where we continuously learn from the market leaders.


OUR EFFICIENCY HAS SIMPLE SECRETS:

  • 1. We are highly adaptable and use the most modern technology available in the sector.
    Forget about the secret customer stereotype - that was created by the media. It is not a stress-show. The professional evaluation service for customer satisfaction is more like a financial audit with the use of analytic software. As a result of this combination, a method for improving your customer service and a specific action plan can arrive straight to your desk!
  • 2. We are committed to the five values of our company.
    You can find out about our values (truth, use, love, greed and audacity) on a special page of our website. We would just like to say here that take each of these values very seriously and sincerely. We know you might be curious to know why we value greed. Well, to us in this context, greed represents our thirst for new tasks and achievements! It energizes us.
  • 3. We simply love what we do.
    We will comment on this point here – just talk to our team and you will understand.

ARE YOU READY FOR THE CHANGES?

So you already know the price of the service, you want to improve your company and, most importantly, you are ready to start.

However, you are still not sure that the methods which have been a success for companies such as МТС, METRO, Ecco or Raiffeisen Bank will also be a success for your company.
Don’t worry. You simply need to see how your situation matches up with the services we offer, as listed on our profile.
To do so, just drop in for a chat, give us a call or write us an e-mail.
We can provide you with a list of times we have worked on cases similar to yours for free.


ARE YOU SURE YOU’RE READY!?

If you start working with 4service, there will be no formal budget developing.

We don’t work this way. Each decision we make and the effort we put in will be covered by the increase in income of your company
WE BELIEVE IN THE RETURN OF INVESTMENTS!
Everyone will have a job to do. We expect our tips and recommendations to be taken on board and implemented. We have the means and technology needed to motivate staff to change and improve your service..
Don’t contact us if you are not prepared to put in some hard work along the way
And remember: your customers are your best teachers and counselors! We will help you to listen to them better than anyone else

Coverage Map

More than 300,000 mystery shoppers in the countries of Eastern and Central Europe, the Balkans, the Caucasus and Central Asia.


United Kingdom
2800

About our work

News

all articles

Romanians buy the supplies according to the price and the preferences of the children

A recent study by the 4Service Group shows what the Romanians think about school stationery discounts

Read more ...

What Romanians say about 4 and 5 star hotels. Study: Are tourists treated like they should in the top Romanian hotels?

Romanian tourism has evolved much in recent years. And hotels, especially the 4 and 5 stars, are making considerable efforts to meet the tourists' claims. A study by the market research company 4Service Romania, on 42 hotels from us, reveals the Romanians' opinion about the services of the hospitality industry.

Read more ...

About market

Market Reviews

all reviews

Study 4Service: How and how do Romanians buy Christmas. How much does Romanian spend on holiday gifts and what problems it encounters in stores

Winter holidays are perhaps the best opportunity for shopping. A survey conducted in November 2017 by 4Service Group Romania reveals interesting details about the Romanians' Christmas shopping habits. Romanians are still reluctant to make their Christmas shopping long before, or just online. Thus, 50% of them are also turning to physical stores and online stores to find the right gifts. Nearly 41% prefer only physical stores, while 9% only opt for online stores.

16 statistics items about the customer experiences that will make you think about CX improving

Sales and marketing specialist with 20 years of experience - Peter Strohkorb, who worked in such corporations as SONY, 3M, Canon, and CSC, CEO at "Peter Strohkorb Consulting International" in his blog on Customer Think tells why the customer experience is so important and why it is so widely discussed lately. In addition, he brings the concrete benefits for the businesses received from the customer experience.

Our Clients about us

Comment

все отзывы

HELEN-MARLEN

It should be noted that 4Service agency provides not only a package of quality Mystery Shopping services, but consulting and training as well.

Credit Agricole

The work of 4Service Group fully complies with the key principles of business cooperation and the fulfillment of mutual agreements.

Lukoil

4Service Group should be recognized as a professional "Mystery Shopping" services provider. The Company has proven its customer experience high quality due to the professional staff able to cooperate effectively, to react promptly and to correspond with requests and needs of the client.

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