They criticize you, they write scathing posts on social networks, they praise you to their friends over the telephone and they confide in their spouses about their outrage regarding the service they received However, more often than not they keep their feelings to themselves and do one of two things: they either return or never go back. They are your customers.
4Service has been researching and working to improve customer experience for around 15 years. We have thousands of eyes and ears. More precisely, we have 300 000 people on hand who work to improve customer experiences. We are everywhere: we speak 29 languages and work in 52 countries around the world. We have a powerful analytic center, from which we are able to monitor every change in opinion regarding you and your business posted on social networks.
For your service to satisfy even more customers and to help your business flourish. If you, like us, believe that customer loyalty is the main profit generator of any business, then welcome to the 4service laboratory!
With us, good companies become the best. We help you to put yourself in your clients' shoes, to listen to their opinions and make them happy.
Mystery Shopping - a technological assessment of the quality of service undertaken by specially trained employees
We measure the number of dissatisfied customers, find out the causes and take effective measures to reduce their dissatisfaction
An effective tool for conducting surveys. Proper communication with customers enhances your reputation!
Sales increase rapidly
Your chance to inspect 1000 points of sale at a time
Sales stimulation from 4Service Group – programs working on 100%
Ann excellent opportunity to find out the real opinion of your customer
Ann efficient way to detect any problems or weak points in your business
Maximum comfort for the customer to choose the product
We are the ones, which, in 2001, proposed the Mystery Shopping service for the very first time in the former Soviet Union.
Since then, our Secret Shoppers have given over a million service evaluations to companies active within a variety of sectors, from fast-food restaurants to international banks. 4service has become a major player not only in Russia and the Commonwealth of Independent States, but is also now growing rapidly in the European Union, developing its Scheduling Worldwide under 4Service direction. 4Service offers this business model to agencies like us that conduct the high-quality Mystery Shopping program and market research as an experienced fieldwork partner in Europe and beyond. We are a member of the leading international Mystery Shopping Providers Association (MSPA), where we continuously learn from the market leaders.
However, you are still not sure that the methods which have been a success for companies such as МТС, METRO, Ecco or Raiffeisen Bank will also be a success for your company.
Don’t worry. You simply need to see how your situation matches up with the services we offer, as listed on our profile.
To do so, just drop in for a chat, give us a call or write us an e-mail.
We can provide you with a list of times we have worked on cases similar to yours for free.
We don’t work this way. Each decision we make and the effort we put in will be covered by the increase in income of your company
WE BELIEVE IN THE RETURN OF INVESTMENTS!
Everyone will have a job to do. We expect our tips and recommendations to be taken on board and implemented. We have the means and technology needed to motivate staff to change and improve your service..
Don’t contact us if you are not prepared to put in some hard work along the way
And remember: your customers are your best teachers and counselors! We will help you to listen to them better than anyone else
More than 300,000 mystery shoppers in the countries of Eastern and Central Europe, the Balkans, the Caucasus and Central Asia.
Any complete system can be broken down into the components, and its elements into even smaller. Such an approach is a pledge of a clear understanding of how the individual parts "force" to work the entire mechanism. The service is also a mechanism consisting of the standards, regulations and complementary parts. It is important not only to provide the basic principles of a good service, but its further evaluation. Monitoring of the service quality dramatically affects its improvement in the future. In order not to blunder, the customer needs to know only 5 simple rules, how to choose a contractor to assess the quality of service.Read more ...
4Service Group is an expert in the field of customer service, the company regularly performs the research of customer service in the various fields of business in the countries of its presence: Georgia, Azerbaijan, Ukraine, Russia, Kazakhstan, Romania, Bulgaria and others. The following material is about the service development in Georgia.Read more ...
The trend in the recent years has been a passion for the spiritual practices, self-improvement, world cognition and adherence to the principles of positive thinking. These trends so densely entered into our lives (and it should be noted, they really work), that it is time to think about how to apply them universally. Of course, each of us spends a lot of time at work, constantly facing people. In the field of servicing the communication with people (customers) is not less important than the communication in everyday life. And here the positive thinking can help greatly for the sake of service.
The fact that the service is a critical aspect in the work of any company is not a secret to anyone. But this obvious fact was always perceived intuitively and was not represented in the figures. We have corrected this situation by the conducting of interesting market research, which determined the dependence of the average ticket from the client satisfaction with qualitative service.
It should be noted that 4Service agency provides not only a package of quality Mystery Shopping services, but consulting and training as well.
The work of 4Service Group fully complies with the key principles of business cooperation and the fulfillment of mutual agreements.
4Service Group should be recognized as a professional "Mystery Shopping" services provider. The Company has proven its customer experience high quality due to the professional staff able to cooperate effectively, to react promptly and to correspond with requests and needs of the client.