This project is being carried out for the Coffee House catering chain in the Russian Federation and Ukraine.
This project is being carried out for the Coffee House catering chain in the Russian Federation and Ukraine. The project is being carried out with the Coffee House Moscow Office, which manages 98 cafes; while Service monitoring is also being performed for the company's other venues, 'Vinaigrette café' and 'Asia café'.
Taking into account our continuous partnership with several other large catering chains in Russia, including café venues, nearly every mystery shopper in Moscow can choose a 'coffee' evaluation close to their home or office. All our Moscow mystery shoppers are finally supplied with fresh coffee.
The project goal is to collect customer feedback regarding service quality, tighten operating control, improve service staff motivation, and discover 'growth areas' for the company's operation and as a result — to improve guest experience with the café chain.