A Mystery Shopper makes visits to service companies as a regular customer while collecting information and measuring service quality provided by these companies.
Anyone who wants to improve service quality in his or her city can become a Mystery Shopper. Anyone who wants to have a delicious meal at a café or restaurant, make a hairdo or manicure in a beauty salon, fill the car at a filling station, buy food at a supermarket or medicine at a drug store on the account of the company for just completing a questionnaire about service quality in return.
Be between 18 and 65 years of age
Be an experienced PC user and have stable Internet access
Have a mobile phone with a photo camera (or a photo camera)
Have a mobile phone with a voice recorder (or a voice recorder)
Be an honest, responsible, and attentive person
To become a Mystery Shopper you need to cover the information about rules and objectives for Mystery Shoppers and take a test to prove your knowledge. When you pass, you can choose interesting projects, read the instruction to a particular project and take one more test to get the certification.
Mystery Shoppers are conscious and responsible consumers. Their aim is to make service meet their expectations. These people not only dream or talk about change, they make it happen with their efforts, improving life for themselves and the others.
using your username and password
and choose a task you like
fill out the form and get paid
4Service Austrian Holdings GmbH - an international research company №1 provider on the measurement of service quality in various branches of business, the level of customer loyalty and satisfaction, one of the most dynamic and innovative agencies providing Mystery Shopping in Europe and Central Asia.
Network coverage - 52 countries, 29 languages.
Main directions - market research, consulting, Mystery shopper (mystery shopping), call center, interviews and questionnaires, work with a reputation and much more.
More than 300,000 mystery shoppers in the countries of Eastern and Central Europe, the Balkans, the Caucasus and Central Asia.
4Service study revealed what country service in the fast food restaurant chain McDonald's is better and friendlier.
Is there any way to manage the emotions of the sellers in the store or your own customers? The answer depends on what you are going to do. But the experts offer to take into account the emotional state of the employees and emotionally affect the buyers. Alina Andreeva, Chief Operational Officer of 4Service International told us in an interview on the essence and practice of the using of an approach called "oxytocin infection".
Good and interesting audits, useful not only for financial reimbursement, but for professional growth as well. Questionnaires are enough informative and not difficult.Klara, Barcelona
4Service is one of the best companies. Audits are different, easy and comfortable in processing. The key moment is the staff that is very nice and friendly.Jane, London
Perfect company to earn some extra money! Money is always paid. Comprehensive personal account to fill in the questionnaires. Great possibility to work and to make profit.Andrew, Munich