A Mystery Shopper makes visits to companies active in the service sector, collecting information and measuring the quality of service offered by these companies.
Anyone who wishes to improve the quality of service offered by companies in his or her city can become a Mystery Shopper. Anyone who wants to have a delicious meal at a café or restaurant, get a perfect haircut or manicure in a beauty salon, fill their car at a gas station, buy food at a supermarket or medicine at a drug store can do so in return for completing a survey on the quality of service offered.
Be between 18 and 65 years old
Be an experienced PC user and have a reliable Internet connection
Have a mobile phone with a camera (or an actual camera)
Have a mobile phone with a voice recorder (or an actual voice recorder)
Be honest, responsible and attentive
To become a Mystery Shopper you must first read the information relating to the rules and objectives for Mystery Shoppers. Then you must take a test to prove your knowledge. Once you pass the test, you can then choose interesting projects, read the instruction of a particular project and take one more test to get the certification.
Mystery Shoppers are conscious and responsible consumers. Their aim is to make sure the quality of service meets their expectations and the expectations of those around them. These people not only dream or talk about change, they make it happen with their efforts and thus improve their own life as well as that of others around them.
using your username and password
and choose a Mystery Shopping task you like
fill out the questionnaire and get paid
4Service Austrian Holdings GmbH is an international research company. It provides services aimed to measure service quality in various business sectors, as well as the level of customer loyalty and satisfaction. It is also one of the most dynamic and innovative Mystery Shopping service providers in Europe and Central Asia.
Network coverage - 52 countries, 29 languages.
Main activities - market research, consulting, Mystery Shopping, call center services, interviews and questionnaires and more.
More than 300,000 mystery shoppers in the countries of Eastern and Central Europe, the Balkans, the Caucasus and Central Asia.
The service is an integral part of the company development, which has already become a part of the corporate identity. Customer experience and high-quality service are the key to business success.
The main problem of Romanian car service owners has become the lack of specialized workforce. The lack of good mechanics affects not only the business itself but also the perception of the customers. A study by 4Service shows what the Romanians do when they take their car into service.
Good and interesting audits, useful not only for financial reimbursement, but for professional growth as well. Questionnaires are enough informative and not difficult.Klara, Barcelona
4Service is one of the best companies. Audits are different, easy and comfortable in processing. The key moment is the staff that is very nice and friendly.Jane, London
Perfect company to earn some extra money! Money is always paid. Comprehensive personal account to fill in the questionnaires. Great possibility to work and to make profit.Andrew, Munich