In the name of Service!
INTERNATIONAL MARKET RESEARCH CUSTOMER EXPERIENCE MYSTERY SHOPPING
4Service Group experts were the roundtable guest speakers and shared their secrets of success with local business circles.
On March 31st, 2014, Moscow hosted the International PLUS-Forum "Online & Offline Retail 2014", giving the floor to 4Service company as a service expert.
During the conference "Technology in the Retail Market" (March 26th, Kiev) Sergey Pashkovskiy, Service Director with 4Service Group, presented the results of the study “The Service Quality Expectations of Online Store Customers”.
The great majority of 4Service Group clients monitor NPS (Net Promoter Score) along with service standards measurement and consumer service subjective evaluation.
2013 was a banner year for 4Service; it was the first time that 200,000 service quality assessments were completed in a year.
The geography of the 4Service Group projects is so extended that ...
For the assessment of quality service 4Service`s Mystery Shoppers are choosing those companies, services and products where they are current clients.
4Service has participated on 10-11 December in the 1st MSPA Europe workshop that took place in Amsterdam, Netherlands.
4Service Scheduling has participated as a sponsor and exhibitor at the annual North American Mystery Shopping Providers Association (MSPA NA) conference.
On Oct. 11, 2013, the 4Service Group successfully held a business breakfastat the art-restaurant “Shlyapa”. The breakfast, which was titled "Customer Loyalty and Service Management", was for electronics and mobile retailers.
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