4Service, established in 2001, is one the most dynamic and innovative mystery shopping agencies in Europe (see coverage map).
4Service Kazakhstan has been established in October 2009 (see contacts of our Almaty office). More than 20.000 mystery shoppers in 75 cities of the Republic enable us to carry out even the most geographically complex and challenging projects, from Almaty to Kostanay, from Astana to Atyrau.
World-class companies use our services to sustain high and uniform service standards across all their branches (see clients).
Upon congratulating clients on the 2013 New Year, 4Service employees wished star service to all of them... and they...
4Service: Survey of shopper preferences regarding the time interval within which a seller should approach the shopper (in home appliance and electronics stores)
In April 2013 the 4Service company carried out a preference survey on the time within which a seller-consultant should approach...
As a recent study showed, Australians are more loyal to companies offering good services and products rather than those offering discounts and freebies. The survey was conducted by a business website, Word of Mouth Online, and involved more than 1,800 Australians.
"Too often customer service is not a priority for retailers, which is a critical mistake", says John Tschohl, service expert and president of the Service Quality Institute (www.ServiceQualityInstitute.com). Managers don't always understand that if a company pays attention to its customers'...
The Fragrance Shop in Liverpool’s St. Johns Shopping Centre (Great Britain) is celebrating a victory. It took first place in the citywide 2013 Mystery Shopping competition
The shop was named Best Retailer at the 2013 Mystery Shop Awards, which were conducted for the second year running by the Liverpool municipal council.Mystery Shoppers visited city shops in search of good service and professionalism. In total, 300 outlets...