In the name of Service!
INTERNATIONAL MARKET RESEARCH CUSTOMER EXPERIENCE MYSTERY SHOPPING
On July 19, Ukrainian retailers gathered at the "2013 Trade Industry Conference. Best Trade Practices".
Upon congratulating clients on the 2013 New Year, 4Service employees wished star service to all of them... and they haven't disappointed anybody!
In April 2013 the 4Service company carried out a preference survey on the time within which a seller-consultant should approach a shopper in home appliance and electronics stores.
What can be more pleasant than receiving gifts?
Probably, only giving gifts.
14.000+ service quality measurements carried out by 4Service Group in November 2012.
Members of MSPA Europe (The Mystery Shopping Providers Association's European chapter) have conducted a major, pan-European, survey of queues.
Mystery Shopping Providers in Asia, Europe, North- and South America have participated in the Smiling Report 2012 which compiles customer service data from evaluations conducted across a spectrum of industries during 2011.
Online shopping is probably the most convenient way to buy goods or services.
The biggest gas chains of Post-Soviet area use Mystery Shoppers to improve service. 4Service has launched service quality monitoring programs for the leading petroleum retailers in Ukraine and Kazakhstan, namely Lukoil Ukraine and Helios (Kazakhstan).
In June 2010 4Service has launched a Mystery Shopping program for Russian division of the international self-service wholesale centers chain Metro Cash&Carry.
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