They criticize you, they write slashing posts in the social networks, they praise you eagerly to their friends by telephone or confiding their outrage to their wives. Or even more often – they just burn their emotions and remarks inside and, as a result, do one of two things. They come back. Or they leave you forever. They are your customers.
For about 15 years the company 4Service has been working on researching and improving of customer experience. We possess thousands of eyes and ears. More precisely, we have 300 000 usual people at hand who want to make their customer experience better. We are everywhere: we speak 29 languages and work in 52 countries of the world. We have a powerful analytic centre, where we watch every slightest vibration of social opinion about you and your business.
For the only reason - to let your service have even more satisfied customers and make your business flourish. If you, just like us, believe that the devotion of the client is the main capital of any business, welcome to the 4service laboratory!
With us the good companies become the best ones. We help you to put yourself in your clients' shoes, to hear them and make them happy.
Mystery Shopping - a technology assessment of the service quality by specially trained people
We measure the number of dissatisfied customers, find out the causes and take effective measures
An effective tool for conducting surveys. Proper communication with customers enhances your reputation!
the sales are increasing unbelievably fast
your chance to inspect 1000 points of sale at a time
Sales stimulation from 4Service Group – programs working on 100%
an excellent chance to find out the real opinion of your customer
an efficient detecting of problems and weak points of your business
maximal comfort for the customer to choose the product
We are those guys who proposed the Mystery Shopping service for the first time in the former Soviet Union in 2001.
During this time our Secret Shoppers have given over a million of service evaluations of different branches, starting with fast-food restaurants and up to international banks. 4service became a major player not only in Russia and CIS, but also is growing rapidly in the European Union. We are the member of the leading International Professional Association of “mystery shopping” providers MSPA , and we are learning continuously from the best ones.
But you are still not sure that what has suited to МТС, METRO, Ecco or Raiffeisen Bank – will succeed with your company.
No worries, just check out the compatibility of your situation with our profile.
For this you just have to drop in for a chat, telephone us or write us an e-mail.
You will get for free the list of our work examples in the cases similar to yours.
Oh no, we can’t do this way, every decision and every effort must lead us to some particular aim which will be definitely covered by the income increasing of your company.
IN ROI WE TRUST!*
So everyone will have to work. We expect our recommendations not to be put aside, but to be methodically realized. We have efficient means and technologies for motivating the staff for the changes and improving your service.
If you are not planning to fight for the result, better not contact us.
And remember: your customers - are your best teachers and counselors! We will help you to hear them. Better than anyone else )
* We believe in the return of investments!
Mai mult de 350.000 cumpărători misterioși în țările din Europa de Est și Centrală, Balcani, Caucaz și Asia Centrală.
Recent trend in mystery shopper method of quality assessment is featured with comparison and analysis of the data received during mysterious shopping using “real shoppers satisfaction” (“customer satisfaction”) research method.Read more ...
In the last two year business has undergone five times changes than in the previous ten years. Rates are fast moving. The number of changes is ocean-wide. Everybody is trying to adapt and internal processes acceleration is unavoidable. However it’s easy to get rid of extra charges through customer judgement management. Expensive focus groups are receding into past and such management is to be done based on qualitative representative sampling analysis – it is the thing of the future.Read more ...
Many clients striving to save don’t see another way out except but budget cutting for service quality improvement projects, namely: various market researches including Mystery Shopping technology, advisory services, etc. However eventually it turns to be rather expensive solution…
4Service Group should be recognized as a professional "Mystery Shopping" services provider. The Company has proven its customer experience high quality due to the professional staff able to cooperate effectively, to react promptly and to correspond with requests and needs of the client.
The work of 4Service Group fully complies with the key principles of business cooperation and the fulfillment of mutual agreements.
It should be noted that 4Service agency provides not only a package of quality Mystery Shopping services, but consulting and training as well.