Are your employees rude to clients when nobody supervises them? Do you really know how your business looks in the opinion of real and potential clients?
To help dry-cleaners reveal possible shortcomings of service, the professional association of the American dry-cleaners "Drycleaning & Laundry Institute (DLI)" carries out a "Mystery Shopper" program. The project will be implemented by the "MarketWise" company – a professional provider of "Mystery Shopping" services.
"Customer service is a paramount priority in your business," said the Director General of DLI, Ms. Mary Skolko. "The "Mystery Shopper" program gives the best opportunity to see your business from the point of view of clients who pay money for your services."