Mystery Shoppers in Australia are helping to eliminate unfair taxi drivers. According to some passengers, the only way to save on a trip from the Melbourne Airport to a suburban town is to catch a taxi beyond the terminal. But some taxi drivers try to cheat and increase the fare illegally. In order to arrest the cheaters at the Melbourne Airport, members of the Taxi Services Commission went undercover as "tourists".
According to Graeme Samuel, Taxi Services Commissioner, this operation is meant to ensure the integrity and transparency of taxi fare payments.
"There are a couple of cheaters who try to jump the queue and break the system. They are the source of the problem," Graeme says. "So I freely admit that we do use Mystery Shopping techniques. Actually, I would like to become a Mystery Shopper myself but I'm afraid I would soon be recognized."