We strongly believe that every successful retail business must have a 360 degree view of their customer service.

4Service™ offers a complete package of solutions for service quality monitoring and improvement, including immediate practical steps. We offer four groups of products, which ensure several parallel information flows, thus giving you the full picture of the customer service routines and their delivery to customers in your company.

What Employees DO?
The actual completion of service standards by personnel as they interact with your customers, can be accurately measured with the help of Mystery Shopping techniques:

• Traditional Mystery Shopping;
• Audio recorded shops;
• Mystery Calls;
• Integrity Shopping;
• Mystery Employee;
• Active Feedback;
• POS auditing.

What Employees THINK?
We strongly believe that staff satisfaction has a direct impact on motivation and, as a result, on customer service delivery:

• Employee Feedback: online surveys for staff and management;
• Operational Self-Assessment.

What Employees KNOW? (how competent they are)
Staff knowledge and competency influences consultation quality and customer service delivery:

• Active Training™: online tuition using licensed Shopmetrics software;
• Frontier Active™: online tuition of Mystery Shopping implementation and 4Service products.

What Customers THINK?
Customer satisfaction affects whether customers use your product or service, purchase decision-making, repeat purchases, average receipt and personal recommendations – all of these factors being key to the financial success of your company. 4Service offers the following products for customer satisfaction measurement:

• Phone survey by client database;
• Online survey by client database;
• Interactive Web Response.

When driving your car the dashboard panel gives you all the necessary information for successful driving.

4Service products provide our clients with those streams of information that constitute accurate service quality monitoring and control.

An increasing number of 4Service clients are presently enjoying the benefits of simultaneous customer service process monitoring (Mystery Shopping), line personnel satisfaction monitoring, regular staff knowledge testing and customer satisfaction measurement. What they actually get is an invaluable synergy effect, producing a unified vision of customer service as a whole in their organisation.

You can contact us right now to get more detailed information about our products. Contact us...