In June 2010 4Service has launched a Mystery Shopping program for Russian division of the international self-service wholesale centers chain Metro Cash&Carry.
In June 2010 4Service has launched a Mystery Shopping program for Russian division of the international self-service wholesale centers chain Metro Cash&Carry. The project covers 52 wholesale centers in 39 cities in Russian Federation.
An important reason to choose 4Service as partner in this project was the number and quality of 4Service mystery shoppers throughout Russia. Since 4Service started work in Russia in 2007 more than 20,000 people registered as mystery shoppers with 4Service.
A substantial number of 4Service mystery shoppers are the actual customers of Metro Cash&Carry in Russia, thus allowing 4Service to provide Metro Cash&Carry with detailed and valid views on customer service from real clients.
Information: Metro Cash & Carry is the leading international player in self-service wholesale: customer-focused, international and innovative. The concept is oriented towards helping customers to successfully run their own businesses. Metro Cash & Carry turnover in 2009 reached 30.6 bn €.
4Service™ is a specialist Mystery Shopping provider operating in Eastern Europe and Central Asia,established in 2001, and a member of MSPA since 2005. 4Service mission is to improve service quality for real customers.