4Service, established in 2001, is one the most dynamic and innovative mystery shopping agencies in Europe (see coverage map).
4Service Ukraine has been the leader of the Ukrainian mystery shopping market for many years (see contacts of our Kyiv office). More than 50.000 mystery shoppers in hundreds of cities in Ukraine enable us to carry out even the most geographically complex and challenging projects, from Lviv to Kharkov, from Chernihiv to Yalta.
4Service is currently experiencing a rapid increase in operational volume in Turkey - more than three-fold growth compared to the...
The geography of the 4Service Group projects is so extended that it becomes possible to assert with confidence that...
For the assessment of quality service 4Service`sMystery Shoppers are choosing those companies, services and products where they are current...
Volunteer mystery shopperswill test service by the Staffordshire police (UK). The project includes visits to police stations, phone calls, and monitoring the police website. Some 20 volunteers have already agreed to participate in the inspection on a regular basis. The...
As the British Institute of Customer Service said,customer service quality greatly impacts buying decisions. Almost two-thirds of consumers (58%) refused services/goods because of poor service. More than three quarters of them (77%) said that when faced with poor service, they...
If garment retailers want to lead the industry, they will most likely keep an eye on their competitors. Asking mystery shoppers about the situation is a way to better service and sales. A recent survey by Market Force company recognized...